C.Memberships

What happens to my pay monthly membership now?
ALL IN pay monthly memberships were automatically frozen when we stopped all programmes and activities on 17 March 2020. ALL IN members have the option to either restart their membership during Stage 1 on the initial reduced activity basis or to keep their membership frozen and pay as they go for individual activities instead.

Memberships will stay frozen unless you specifically ask for it to be activated again. To unfreeze it please click here

You can ask to unfreeze your membership from Monday 20 July 2020. Please note that this request has to come from the main direct debit holder for your membership. We need a minimum of 3 working days to restart it and from Monday 20 July 2020.
 
I’ve decided to unfreeze my ALL IN membership. What activities can I do?
Initially, we plan to offer Outdoor Exercise classes such as Bodyweight Circuits, Cardio Fitness and TRX classes in Zone 4 on the outdoor pitches.  If you choose to unfreeze your membership these will be the only activities available to start with.
 
When will other ALL IN fitness classes and gym be added to my membership?
As soon as we’re allowed indoor fitness classes and the gym will be added to your ALL IN membership in Stage 1, and then we hope climbing will follow in Stage 2.
 
What about swimming and skating?
We expect swimming and skating to be added to the ALL IN membership package a bit later as set out in our Routemap.
 
I’ve unfrozen my membership so I can book in for outdoor exercise classes.  What if they don’t go ahead due to the weather?
Unfortunately, we cannot predict the weather and the forecast is ever changing.  We will do our very best to make sure outdoor classes go ahead but where the weather conditions prove to be unsafe or unworkable then unfortunately, we will have to cancel and try to reprovision an additional class or activity at another time that you can take part in. Please see our terms and conditions for more details.
 
What membership types will be available to restart in Stage 1 of reopening?
Existing ALL IN single adult, joint and group (over 16s) memberships can be unfrozen. We expect that we can offer Junior ALL IN memberships and general access for under 16s at Stage 2.

What about annual and other prepaid memberships?
Annual or prepaid memberships for over 16s can also restart on request and they will run for the rest of the prepaid period.

Will you be offering new memberships?
Due to reduced occupancies and availability of activities, new memberships will not be sold in Stage 1. We might be able to start the sales of new memberships from Stage 2 and will communicate relevant updates to customers in due course.

I’m self-isolating, what happens to my membership?
All memberships are frozen currently so there is no need for you to do anything.

What if I choose to unfreeze my membership or use my prepaid membership and then I need to self isolate?
If you have to self-isolate after your membership has restarted please email membershipsales@activestirling.org.uk and we will freeze it again for you.

What if I’m in a group or joint membership and I’m the only one who wants to unfreeze the membership?
Requests to restart memberships must come from the direct debit holder however there are options to temporarily change your membership to another package such as an ALL IN Single membership. Please email membershipsales@activestirling.org.uk and our team can go through these options with you.

What will happen to ALL IN memberships in the future?
We will automatically unfreeze current ALL IN memberships when we are able to offer you access to gym, swim, fitness, skate, climb and play activities as before. We will advise you with a minimum of one month’s notice before any memberships are restarted.

If I am on the Active Living For Life exercise referral scheme or follow on membership will I be able to gain access?
Active Living For Life clients who have progressed through the twelve week scheme and have a follow on membership will be able to restart their membership or pay as they go from Stage 1. Clients who are in the scheme will not be able to restart until later for health & safety reasons in Stage 4. We are hopeful that in Stage 2 live streaming supportive digital content can be developed and available to clients who are in the twelve week scheme and there may be limited opportunities for clients on the scheme who have lower risk conditions to attend during Stage 2. Any updates to clients will be communicated in due course from the Active Living For Life instructor team.